RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

 You have 10 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at owner@muskalmahal.com with the return reason and order details. 
  • Once our customer support team approves the return you will be requested to send the parcel to, Musk Al Mahal Perfumes Near Atrium Mall Opp Rex Centre Saddar Karachi .
  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days.
  • During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND?

  • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
  • In the case of REFUND shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: OUR ADDITIONAL POLICY

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.